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Read Our Terms Before You Start

These terms set out how your maxxbet account works — what we expect from you, what you can expect from us, and how transactions through DANA, OVO, and GoPay are handled under this agreement.

Applies to all account typesCovers DANA, OVO, GoPay wallet useSubject to Indonesia-applicable lawUpdated when policies changeAcceptance required at registration
maxxbet Read Our Terms Before You Start
HOW WE HANDLE COMPLIANCE

Account Security and Policy Handling

We apply consistent account-security practices across every wallet type — DANA, OVO, and GoPay included. Account data is encrypted in transit, and our verification flow requires identity confirmation before any withdrawal is processed. If you believe your account has been accessed without your consent, lock it immediately from the security tab in your account settings and contact support. These measures exist to protect both the integrity of your balance and the fairness of the platform for every eligible account holder.

Data Retention

We retain transaction records and account data for as long as required under applicable regulations. You can request a summary of your own account data by contacting support.

Account Amendments

To update personal details — name, linked wallet, or contact information — submit a request through live chat with supporting documents. We verify all changes before applying them.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any time.

Policy Change Notification

When these terms are revised, we post the new version at this URL and note the effective date. Material changes that affect wallet processing or account access will also be flagged via account notification.

TERMS CONTACT PATHS

Reach Us About Any Terms Query

If any part of these terms is unclear — whether it concerns your wallet verification, a transaction dispute via OVO or DANA, or how a suspension notice applies to your account — our support team can walk you through the relevant clause. Reach us through any of the channels below, and have your account ID ready to speed things up.

Live Chat Available directly inside your account dashboard. Start a chat session for any terms clarification, wallet dispute, or account-status question — no email thread needed.
Email Support Send a detailed query to our support address. Useful for submitting screenshots of transaction records when a DANA or GoPay payment is under review.
Help Centre Our Help Centre indexes common terms questions — account closure procedure, withdrawal holds, and GoPay verification steps — so you can check the relevant answer without waiting.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to your account, your wallet transactions, and your rights as an account holder. Each answer reflects our current policy — if you spot a discrepancy between an answer here and the main terms text above, the main text takes precedence.

They take effect the moment you complete account registration. You do not need to make a deposit first — the agreement is active as soon as you confirm registration.

The core terms apply equally across all wallet methods. DANA, OVO, and GoPay transactions are each subject to the same withdrawal verification and account-use rules.

Any clause that is unenforceable under applicable local law is set aside. The rest of the terms remain fully in force. Eligibility to use the platform depends on your local jurisdiction.

We post the revised version at this URL with the effective date at the top. For changes that affect wallet processing or account access, we also send an account notification.

Yes. Contact our support team via live chat or email, identify yourself with your account ID, and request a data summary. We process these requests in line with applicable regulations.

Suspension can follow suspected fraud, identity mismatch during verification, repeated policy violations, or a request from a relevant authority. We notify you where we are permitted to do so.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.