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How maxxbet Handles Your Personal Data

When you open an account and connect your DANA, OVO, or GoPay wallet, you share details we take seriously.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyCookie ControlsData Retention PolicyYour Right to Access and Delete
maxxbet How maxxbet Handles Your Personal Data
HOW WE PROTECT DATA

Our Data Handling Standards and Security Practices

We apply several layers of protection to your account data — from the moment you enter your GoPay or DANA details to the point your session ends. Security measures include SSL encryption across all data transfers, two-factor authentication on account login, and restricted internal access policies. We audit our data practices regularly and update this policy when the way we handle information changes. If anything significant changes, we notify you through your registered contact detail before the change takes effect.

SSL Encryption Every data transfer between your device and our platform uses SSL encryption. This covers account login, wallet linkage for DANA, OVO and GoPay, and all session activity.
Cookie Policy We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences in your browser or account settings at any time.
Data Retention Rules We keep your account data while your account is active and for the period required by applicable regulations afterward. You can request deletion of non-mandatory data by contacting support.
Access and Correction Rights You can request a copy of the personal data we hold and ask us to correct anything inaccurate. Submit your request through live chat or email with your account ID ready.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your information, want to request access to the data we hold on your account, or need to raise a concern about data use, our support team is ready to help. You can reach us through live chat inside your account, by email, or through our 24-hour messaging channel. When contacting us about a data request, have your registered account ID ready to speed up verification.

Live Chat Open the chat widget inside your account dashboard. Quote your account ID and select the Privacy or Data topic so the right team picks up your query.
Email Support Send your data request or privacy concern to our support email address listed in your account settings. Include your registered contact detail for faster verification.
24-Hour Messaging Our messaging channel runs around the clock for account and data queries. Use it to track the status of a deletion or access request you have already submitted.

Privacy Policy Questions We Get Most Often

These are the data and privacy questions that come up most from people using our platform in Indonesia. If your question is not here, reach out through live chat or email and our team will get back to you directly.

We collect your name, contact details, date of birth and the wallet identifiers you link — such as your DANA, OVO or GoPay account reference — to verify your identity and process transactions.

We only share data with third parties when it is needed to complete a service you requested, such as a GoPay or OVO transfer. We do not sell your personal data to marketers or unrelated third parties.

After account closure, we retain data for the period required by applicable regulations. Data not covered by a legal retention requirement can be deleted on your written request via support.

Contact us through live chat or email with your account ID. We will confirm your identity and then provide access to the personal data we hold or correct any inaccurate details you flag.

Yes, we use functional cookies to maintain your session and analytics cookies to improve the lobby experience. You can adjust cookie settings in your browser or through the preferences panel in your account.

Wallet identifiers are stored on secured servers with restricted internal access and SSL encryption on all transfers. We use these details only to process deposits and withdrawals on your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.